Company Policies

At Vana Homes, we value your business and want to ensure smooth and transparent service for everyone. With that in mind, please find our company policies below:

Payment Policy

Payment is due on the same day that your service is rendered unless we’ve agreed otherwise. We ask that all payments be made promptly at the end of each visit to ensure uninterrupted service.

We gladly accept the following forms of payment:

• Venmo [PREFERRED]

  • @VANA-Homes

  • 617-963-4869

• Check

  • Payable to "Vana Home Inc." and dated according to service date

• Zelle:

  • Vana Homes

  • 617-963-4869

  • kenia@vanahomes.com

• Cash

  • Email receipt available upon request

Cancellation & Rescheduling Policy

Although visits are designed to be consistent and cumulative so that all areas of your home stay streamlined and organized, we understand sometimes life happens and schedules must be changed. If you need to cancel or reschedule, please notify us at least 48 hours in advance.

• Cancellations or changes made less than 48 hours before your scheduled visit will incur a fee of 50% of the value of your scheduled visit or the difference in cost for a less frequent cleaning schedule, whichever is greater. For example, if your regular weekly cleaning is $150, but rescheduling to a biweekly schedule would cost $220, you would be responsible for paying the $70 difference.

• Specific arrangements will be made before our first visit to ensure our team’s access to your home. If we arrive at your home and cannot access the property despite multiple good faith efforts to do so, our team will wait for fifteen minutes before departing and our same-day cancellation fee will apply. In such cases, the full service fee will apply. Please note that after more than two instances of this occurring, your services will be suspended.

Rates & Scheduling

Rates are calculated using the information discussed during in-person or over-the-phone consultations. The rate is based on the scope of the service requested and the number of technicians required for the service. A flat rate will be charged as opposed to an hourly rate for your convenience.

We reserve the right to change the rate of the service being performed if additional services are requested.

Vana Homes will follow the service schedule discussed during in-person or over-the-phone consultations. If for any reason, we must reschedule a visit, we will notify you as soon as possible to allow for alternate plans to be made.

Health and Safety

During home visits, we ask that clients maintain their homes well ventilated and to have thermostats set to a temperature between 67o and 72o Fahrenheit to avoid overheating.

In the winter months, we request that sidewalks and driveways be cleared so our technicians can gain clear access to homes being serviced.

Although our team takes every precaution to avoid any and all damage during home visits, Vana Homes will not be held responsible for damages caused due to special instructions or procedures required by client.

For the safety of our technicians, we request that all pets that may be a threat be secured for the entire duration of the home visit.

Satisfaction Guarantee

At Vana Homes, we are constantly working to raise the bar on our services and welcome any all feedback.

Our team is especially trained meet exceptionally high standards, and to have the compassion and attention to detail necessary to do this work. It is an honor for the Vana team to help you create and maintain your dream home.

If you have any questions or concerns about your experience, please let us know. We are happy to schedule a complimentary visit at our earliest convenience to ensure your satisfaction.