COVID-19 Protocols + Company Policies
Company Policies
Rates are calculated using the information discussed during in-person or over-the-phone consultations. The rate is based on the scope of the service requested and the number of technicians required for the service. A flat rate will be charged as opposed to an hourly rate for your convenience.
We reserve the right to change the rate of the service being performed if additional services are requested.
Payment for must be made on the same day of the home visit or if following a weekly schedule, payments must be made in advance on the first day of each month.
We gladly accept the following forms of payment: checks (made out to “Vana Homes” and dated according to service date), cash , Apple Pay,or Zelle.
Payment will be coordinated prior to our first visit for your convenience.
Scheduling and Cancellation
Vana Homes will follow the service schedule discussed during in-person or over-the-phone consultations. If for any reason, we must reschedule a visit, we will notify you as soon as possible to allow for alternate plans to be made.
Although visits are designed to be consistent and cumulative so that all areas of your home stay streamlined and organized, we understand sometimes life happens and schedules must be changed. We ask that schedule changes and cancellations be made 48 hours in advance to ensure maximum team productivity. Any schedule changes or cancellations not made within 48 hours may be subject to a same-day cancellation fee of 50% the service fee.
Specific arrangements will be made before our first visit to ensure our team’s access to your home. In the event that our team cannot gain access to your home after making reasonable efforts to do so, our team will wait for fifteen minutes before departing and our same-day cancellation fee will apply.
Health and Safety
During home visits, we ask that clients maintain their homes well ventilated and to have thermostats set to a temperature between 67o and 72o Fahrenheit to avoid overheating.
In the winter months, we request that sidewalks and driveways be cleared so our technicians can gain clear access to homes being serviced.
Although our team takes every precaution to avoid any and all damage during home visits, Vana Homes will not be held responsible for damages caused due to special instructions or procedures required by client.
For the safety of our technicians, we request that all pets that may be a threat be secured for the entire duration of the home visit.
Satisfaction Guarantee
At Vana Homes, we are constantly working to raise the bar on our services and welcome any all feedback.
Our team is especially trained meet exceptionally high standards, and to have the compassion and attention to detail necessary to do this work. It is an honor for the Vana team to help you create and maintain your dream home.
If you have any questions or concerns about your experience, please let us know. We are happy to schedule a complimentary visit at our earliest convenience to ensure your satisfaction.